Refund policy

Effective Date: 27th Feb 2026

Welcome to VoltCone.com. We value your trust and are committed to providing high-quality Electronics and Gadgets at affordable prices. Your satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, this Return & Refund Policy explains the process, eligibility criteria, and terms for returns, replacements, and refunds.

Please read this policy carefully before making a purchase.

1. Company Information

Website: VoltCone.com
Email: voltcane78@gmail.com
Phone: 7866017877
Business Address:
Arambagh Puratan Bazar (Addhya Para, Ward No-4)
Arambagh, Hooghly
West Bengal – 712601
India

If you have any questions regarding returns or refunds, please contact us using the details above.

2. General Return Policy Overview

At VoltCone.com, we offer a 7-Day Return Policy on most eligible products. This means you have 7 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The product must be in its original packaging.

  • All accessories, manuals, warranty cards, and free gifts (if any) must be included.

  • The product should not show signs of damage caused by misuse.

Certain products may not be eligible for return due to hygiene, safety, or manufacturer restrictions (details below).

3. Eligible Items for Return

You may request a return in the following situations:

3.1 Damaged Product

If the product is delivered in a physically damaged condition.

3.2 Defective or Non-Functional Item

If the item is not working properly upon first use (Dead on Arrival).

3.3 Wrong Product Delivered

If you received a product different from what you ordered.

3.4 Missing Parts or Accessories

If the package is missing components listed in the product description.

In such cases, you must notify us within 48 hours of delivery with clear photos and videos as proof.

4. Non-Returnable Items

Certain items cannot be returned due to safety, hygiene, or manufacturer policy, including but not limited to:

  • Earphones, headphones (if unsealed and used)

  • Personal care electronic items

  • Software products

  • Products damaged due to improper handling

  • Items without original packaging

  • Clearance or final sale products (if mentioned)

Please check the product page carefully before placing your order.

5. Return Request Process

To initiate a return:

  1. Email us at voltcane78@gmail.com

  2. Mention your:

    • Order Number

    • Product Name

    • Reason for return

    • Clear photos/videos of the issue

  3. Our support team will review your request within 2–3 business days.

  4. If approved, we will provide return instructions.

Please do not send the product back without prior approval, as unauthorized returns may not be accepted.

6. Return Shipping Policy

6.1 If the Return is Due to Our Error:

  • We will arrange pickup (where available).

  • Or we will reimburse reasonable courier charges.

6.2 If the Return is Due to Customer Preference:

  • Return shipping charges will be borne by the customer.

  • Original shipping charges (if any) are non-refundable.

We recommend using a trackable courier service to ensure safe delivery of returned products.

7. Inspection and Approval

Once we receive the returned item:

  • Our team will inspect the product.

  • We will verify condition, packaging, and accessories.

  • The inspection process may take 3–5 business days.

If approved, we will proceed with replacement or refund.

If rejected, the product may be shipped back to you.

8. Refund Policy

8.1 Refund Eligibility

Refunds are issued if:

  • Replacement is not available.

  • The returned product passes inspection.

  • The order is canceled before shipping.

8.2 Refund Method

Refunds will be processed through the original payment method:

  • UPI

  • Debit/Credit Card

  • Net Banking

  • Wallet

  • Bank Transfer (if applicable)

  • Cash on Delivery (via bank transfer)

8.3 Refund Timeline

  • Refund processing time: 5–10 business days after approval.

  • Bank processing time may vary depending on your financial institution.

If you do not receive your refund within 10 business days, please contact us.

9. Replacement Policy

We offer replacement in the following cases:

  • Manufacturing defect

  • Damaged during transit

  • Wrong item delivered

Replacement is subject to stock availability.

If replacement is not available, a full refund will be issued.

10. Cancellation Policy

10.1 Order Cancellation Before Shipment

You may cancel your order before it is shipped for a full refund.

10.2 Order Cancellation After Shipment

Once shipped, orders cannot be canceled. You must follow the return process after delivery.

VoltCone.com reserves the right to cancel any order due to:

  • Pricing errors

  • Stock unavailability

  • Suspicious or fraudulent activity

In such cases, a full refund will be issued.

11. Warranty Policy

Some electronics and gadgets come with manufacturer warranty.

  • Warranty coverage is provided by the manufacturer.

  • Customers may need to contact the brand service center directly.

  • Warranty does not cover physical damage, water damage, or misuse.

Please retain your invoice for warranty claims.

12. Damaged Package Upon Delivery

If the outer packaging appears damaged:

  • Do not accept the package.

  • Take photos immediately.

  • Inform us within 24–48 hours.

Failure to report damaged packaging within this time may result in claim rejection.

13. Return Address

Approved returns must be sent to:

Arambagh Puratan Bazar (Addhya Para, Ward No-4)
Arambagh, Hooghly
West Bengal – 712601
India

Contact: 7866017877

14. Fraud Prevention

To protect our customers and business:

  • We may record package opening evidence.

  • We may request unboxing videos for high-value items.

  • Suspicious return patterns may result in account restrictions.

We reserve the right to refuse returns that do not meet policy criteria.

15. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your card issuer or bank.

  3. Allow additional processing time.

If still unresolved, contact us at voltcane78@gmail.com.

16. Exchange Policy

We currently do not offer direct exchanges for different models or variants.
If you wish to order a different product:

  1. Return the original product (if eligible).

  2. Place a new order separately.

17. International Orders (If Applicable)

For international orders:

  • Return shipping must be paid by the customer.

  • Customs duties and taxes are non-refundable.

  • Delivery timelines may vary.

18. Limitation of Liability

VoltCone.com is not liable for:

  • Indirect or incidental damages

  • Data loss from electronic products

  • Damage caused by improper installation

  • Issues arising from third-party usage

Customers are advised to read product manuals carefully before use.

19. Customer Responsibility

Customers must:

  • Provide accurate shipping details.

  • Inspect products upon delivery.

  • Follow proper usage guidelines.

  • Retain invoice and packaging for returns.

Failure to comply may result in rejection of return or refund.

20. Policy Updates

VoltCone.com reserves the right to update this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

We recommend reviewing this page periodically.

21. Contact Us

For any return or refund queries, please contact:

VoltCone.com
Email: voltcane78@gmail.com
Phone: 7866017877
Address: Arambagh Puratan Bazar (Addhya Para, Ward No-4), Arambagh, Hooghly, West Bengal – 712601

We are committed to resolving your concerns quickly and professionally.